Privacy Policy

Effective Date: October 15, 2026

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At Dead Serious, we believe some things should remain a mystery. Your personal information isn't one of them.

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Dead Serious ("we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact us, purchase products, or use our services.

By using our website, you acknowledge the practices described in this policy.

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1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website or requesting services.

This information may include:

• Your name, email address, and telephone number.

• Your physical address when necessary for in-home services or product delivery.

• Appointment requests, scheduling preferences, and service history.

• Questions, personal experiences, and information submitted for tarot readings, paranormal investigations, or energy cleansings.

• Order information, billing details, and transaction records.

• Photographs, audio recordings, videos, or other materials voluntarily provided in connection with our services.

• Communications submitted through contact forms, email, or other channels.

Our website may also automatically collect certain technical information, including IP addresses, browser types, device information, website activity, and cookie-related data.

We ask that clients provide only the information reasonably necessary for their requested services.

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2. How We Use Your Information

Dead Serious collects and uses personal information for legitimate business purposes, including:

• Responding to inquiries and providing customer support.

• Scheduling and conducting paranormal investigations and home energy cleansings.

• Preparing and delivering personalized tarot readings.

• Creating, processing, and shipping spiritual products.

• Processing payments and maintaining transaction records.

• Communicating appointment confirmations, service updates, and other important information.

• Improving our website, products, and services.

• Maintaining business records and complying with legal obligations.

• Sending promotional communications when permitted by applicable law and your communication preferences.

We do not use personal information for purposes materially different from those described in this policy without providing appropriate notice or obtaining consent when required.

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3. Confidentiality of Client Experiences

We understand that paranormal experiences, spiritual concerns, and personal questions can be deeply private.

Information shared during tarot readings, paranormal investigations, home energy cleansings, and other services will be handled with discretion.

We will not publicly identify clients, disclose private spiritual concerns, or publish identifiable details about a client's home or personal experiences without appropriate permission, except when disclosure is required by law.

Information may be shared with trusted service providers when reasonably necessary to deliver services, subject to appropriate confidentiality and security practices.

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4. Photographs, Audio & Video Recordings

Paranormal investigations may involve photography, audio recordings, video recordings, or other forms of documentation.

Any recording activities will be discussed with clients before an investigation and addressed through applicable service agreements or consent forms.

Recordings and investigation materials may be used for documentation, analysis, and communicating findings to the client.

Dead Serious will not publicly share identifiable recordings, photographs of private residences, client names, or investigation findings for promotional, educational, or entertainment purposes without obtaining appropriate authorization.

Clients may request information about recordings associated with their investigation and may request deletion, subject to applicable legal, contractual, and record-retention requirements.

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5. Website Hosting & Third-Party Services

Our website is hosted through Wix.com, which provides website hosting, forms, e-commerce functionality, and other digital services.

Information submitted through our website may be processed or stored using Wix's systems and the third-party services we enable.

We may also use third-party providers for:

• Payment processing.

• Appointment scheduling.

• Email communications.

• Website analytics and security.

• Product shipping and order fulfillment.

These providers may access personal information only as necessary to perform their services or as otherwise permitted under their applicable terms and privacy policies.

Dead Serious does not sell customer contact information or private client experiences to data brokers.

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6. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

Dead Serious may receive transaction details, including payment status, purchase amounts, and billing information necessary to maintain business records.

Full payment card information is generally handled by the applicable payment processor rather than stored directly by Dead Serious.

Payment providers maintain their own security procedures and privacy policies.

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7. Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality, maintain security, remember preferences, and understand website performance.

Depending on the services enabled, these technologies may include essential cookies, analytics cookies, and other optional tracking tools.

Visitors may be able to manage non-essential cookies through our website's consent settings or their browser preferences.

Disabling certain cookies may affect website functionality.

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8. How We Protect Your Information

We take reasonable administrative, technical, and organizational precautions to protect personal information against unauthorized access, loss, misuse, or disclosure.

These precautions may include access restrictions, secure accounts, reputable service providers, and appropriate safeguards for client records.

However, no electronic transmission or storage system can be guaranteed completely secure.

We encourage clients not to submit unnecessary sensitive information through general website forms or unsecured communication channels.

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9. How Long We Retain Information

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, fulfill legal obligations, and support legitimate business operations.

Client communications, service records, and investigation materials may be retained for different periods depending on their purpose.

When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable requirements.

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10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Withdraw consent where processing relies on consent.

• Opt out of certain marketing communications.

• Exercise other privacy rights provided by applicable law.

To submit a privacy-related request, please contact us using the information below.

We may need to verify your identity before responding. Certain information may need to be retained for legal, security, or legitimate business purposes.

We will respond to applicable requests within the time required by law.

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11. Email Communications

We may contact clients by email or telephone regarding appointments, purchases, service delivery, or customer support.

Promotional emails will be sent in accordance with applicable marketing laws and consent requirements.

Recipients may unsubscribe from marketing communications using the instructions provided in those messages or by contacting us directly.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional or service-related messages.

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12. Children's Privacy

Our website and services are intended for adults aged 18 and older.

We do not knowingly solicit or collect personal information directly from children under 18 through our services.

If we become aware that we have collected information from a child without appropriate authorization, we will take reasonable steps to address or delete that information as required by law.

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13. External Websites

Our website may contain links to third-party websites, social media platforms, or external resources.

Dead Serious is not responsible for the privacy practices, security, or content of independently operated websites.

We encourage visitors to review the privacy policies of any external websites they choose to visit.

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14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

When required by law, we will provide additional notice or obtain consent for material changes.